Questions and answers
POVNOMAD is your reliable online store for eSIMs in over 150 countries worldwide. You can easily buy an eSIM from us, load it directly onto your device and start surfing immediately. Our service is completely digital, fast and uncomplicated. Perfect for travelers who want to stay flexible and secure online.
An eSIM is a digital SIM card that is integrated directly into your smartphone, tablet or laptop. You no longer need to insert a physical card – everything is done via a QR code or manual entry. With an eSIM from POVNOMAD, you can surf the web, make calls or send messages within minutes. It is particularly practical to use when traveling to avoid high roaming costs.
We offer eSIMs for over 150 countries on all continents. Whether Europe, Asia, America, Africa or Oceania – at POVNOMAD you will find suitable data packages for almost every destination. Our eSIMs for the USA, Thailand, Mexico, Japan and Australia are particularly popular. You can find a complete list of countries on our website.
Your eSIM will usually be sent to you by e-mail within a few minutes. In the e-mail you will find the QR code and detailed installation instructions. If you do not receive an e-mail, please check your spam folder or contact our support team. Our aim is to get you online as quickly as possible.
Our satisfaction guarantee means that we will refund your money if your eSIM doesn’t work and we can’t solve the problem together. Our support team will assist you intensively with any problems before a refund is issued. So you can shop without risk. You can find more details here.
eSIMs are supported by most current smartphones(list) such as iPhones (from iPhone XS), Samsung Galaxy (from S20) and Google Pixel (from Pixel 3). Many tablets such as the iPad Pro and laptops such as the Microsoft Surface Pro X can also use eSIMs. You can find a current compatibility list here or ask your manufacturer.
Installation is simple: scan the QR code from our email or enter the details manually in the “Mobile” settings of your device. Then all you have to do is activate the eSIM tariff.
Yes, you can install the eSIM before you leave, but only activate it at your destination. Many of our customers use this option to relax while traveling. This ensures that you are online as soon as you land. Alternatively, we recommend installing the eSIM when you land at your destination airport; this requires a connection to the airport’s WIFI, after which you will also be online on your mobile!
Unfortunately, a deleted eSIM cannot be restored. In this case, you will have to purchase a new eSIM. We therefore recommend that you only delete the eSIM once you are sure that you no longer need it.
Yes, many smartphones support the use of several eSIM profiles at the same time. This means you can save different tariffs for different countries and switch flexibly. However, please note that usually only one eSIM can be actively used at a time.
Prices vary depending on the country, data volume and validity. At POVNOMAD, you can find eSIMs from just a few euros for shorter stays. For long-term travelers, we also offer larger data packages at favorable conditions. Go to the store here.
You can pay securely and conveniently by credit card, PayPal, Google Pay, Apple Pay and other payment methods. All payments are processed via Stripe to protect your data. So you can shop worry-free.
No, there are no hidden costs at POVNOMAD. The price you see in the store is the final price. Taxes and digital fees are already included. Furthermore, you will not incur any additional roaming costs with the eSIM. The eSIM works in the selected region.
We do not currently offer extensions or top-ups. If you need more data volume, you can simply buy a new eSIM for the region/country you need. This way you remain flexible and don’t have to observe any complicated contract conditions.
You can find the details in the eSIM product description. For phone calls, we otherwise recommend VoIP services such as WhatsApp and similar.
Our eSIMs use the best local networks and offer excellent coverage in many countries – even outside cities. However, signal strength may be limited in very remote regions. You can find a network coverage map here and the providers on the respective product pages.
Yes, you can keep your physical SIM and use an eSIM at the same time. Many devices offer the option of easily switching between the two SIMs. This gives you twice the flexibility and allows you to receive calls via your home number, for example, while surfing at low cost.
eSIMs are device-specific and cannot be transferred to another device after installation. If you change devices, you would have to purchase a new eSIM. So make sure you keep your device while traveling.
Yes, an eSIM from POVNOMAD makes an excellent gift for travel-loving friends or family. Simply forward it to the recipient’s e-mail address after purchase. A great idea for last-minute gifts!
Our friendly support team is available by email at info@povnomad.com. We will endeavor to reply to you within a few hours on weekdays. In the event of urgent problems, we will of course also help you as quickly as possible.
Make sure that you activate mobile data and data roaming on your device as soon as you arrive at your destination. Some countries require small adjustments in the mobile settings. Installing the eSIM is very simple.
Yes, we offer special regional and global eSIMs that work in several countries at the same time. This allows you to travel within Europe, Asia or worldwide, for example, without having to change your eSIM. Check the respective product description to find out whether your desired destination is covered.
No, at POVNOMAD you can easily buy your eSIM as a guest.
POVNOMAD combines fair prices, a large selection of countries and a genuine satisfaction guarantee for maximum security. Our customers benefit from fast delivery, clear instructions and personal support. We offer you a carefree and flexible solution for mobile Internet while traveling.
