FAQ – Frequently asked questions:
How do I get my eSIM?
Directly by e-mail including QR code and instructions – immediately after purchase.
When does the term of my eSIM begin?
At the first contact with the partner network – not at the time of purchase. You can also install the eSIM directly! The days of validity only begin with the first contact in the host country.
I have installed the eSIM, but no contact with the network?
Normally you don’t have to pay much attention during the installation – we recommend scanning the QR code or using the 1-tap install from your eSIM email or the POVNOMAD app. If the connection does not work immediately, follow our troubleshooting guide (below).
Where can I see the remaining data volume or the remaining term?
In the POVNOMAD app: there you can see the remaining data, remaining validity and the available networks of your eSIM. If you bought your eSIM on the website, add it to the app with the POV code from your eSIM email. Usage data is updated every 2–3 hours.
Is hotspot allowed?
Yes, hotspot is included with all POVNOMAD eSIMs at no extra cost.
Can I top up my data volume or extend the term?
For data plans (GB), yes: you will find “top up eSIM” in your eSIM email, or search for “top up” in the store or top up directly in the POVNOMAD app and book extra gigabytes. Unlimited plans (Smart, L, XL) can currently neither be topped up nor extended – simply order a new eSIM instead.
Is it still not working? Possible sources of error:
– You are not yet in the country / region of the eSIM (e.g. you buy a Turkey eSIM before your vacation, install it on your device – but have no reception? -> Only when you land do you get reception to our partner network, then it works)
– Check whether the following has been activated: 1) Mobile data for the eSIM 2) Data roaming for the eSIM
– Check whether the APN settings have been entered correctly. At the top you will find the APN settings tab (e.g. for Android: here the APN for eSIM Turkey or Georgia must be entered manually – it is “isp”). The POVNOMAD app shows the correct APN for your eSIM.
– Select the network manually:
iPhone: Settings › Mobile Service/Cellular › tap your eSIM › “Network Selection” › “Automatic” off
Samsung: Settings › Connections › “Mobile networks” › “Network operators” › “Select automatically” off
Other Android: Settings › Network & internet › “SIMs” › the eSIM › “Automatically select network” off
Then tap one of the networks shown. Which partner network your eSIM uses is shown in the POVNOMAD app: open your eSIM › “Network” › “Available networks”.
💬 Do you have any other unanswered questions?
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👉 More questions? Click here for the complete FAQ page