{"id":4883,"date":"2025-04-26T10:48:25","date_gmt":"2025-04-26T08:48:25","guid":{"rendered":"https:\/\/povnomad.com\/faq\/"},"modified":"2025-08-30T18:07:07","modified_gmt":"2025-08-30T16:07:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/povnomad.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
Questions and answers<\/h5>\n
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t1. what is POVNOMAD?<\/strong><\/span><\/div>

POVNOMAD is your reliable online store for eSIMs in over 150 countries worldwide. You can easily buy an eSIM from us, load it directly onto your device and start surfing immediately. Our service is completely digital, fast and uncomplicated. Perfect for travelers who want to stay flexible and secure online. POVNOMAD combines fair prices, a large selection of countries and a genuine satisfaction guarantee for maximum security. Our customers benefit from fast delivery, clear instructions and personal support. We offer you a carefree and flexible solution for mobile Internet while traveling. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t2. what is an eSIM?<\/strong><\/span><\/div>

An eSIM is a digital SIM card that is integrated directly into your smartphone or tablet. You no longer need to insert a physical card – everything is done via a QR code or manual entry. With an eSIM from POVNOMAD, you can be surfing on the move in a matter of minutes. Particularly practical for use when traveling to avoid high roaming costs. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t3. what does the satisfaction guarantee at POVNOMAD include?<\/strong><\/strong><\/span><\/div>

Our satisfaction guarantee <\/a>means that we’ll refund your money if you can’t use your eSIM. You can find more details here<\/a>.
You can also return your eSIM within 30 days, just write to us. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t4. how quickly will I receive my eSIM after purchase?<\/strong><\/span><\/div>

Your eSIM will usually be sent to you by e-mail within a few minutes.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t5. which devices support eSIMs?<\/strong><\/span><\/div>

eSIMs are supported by most current smartphones(list<\/a>) such as iPhones (from iPhone XS), Samsung Galaxy (from S20) and Google Pixel (from Pixel 3).
Short test: Enter *#06# in the phone field –> If an EID is displayed, the device is eSIM capable.
You can find a current compatibility list here<\/a> or ask your manufacturer.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t6. how do I install an eSIM?<\/strong><\/span><\/div>

Installation is simple: scan the QR code from our email or follow the quick installation button under your eSIM link. We’ll send you instructions by email. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t7. what happens if I accidentally delete my eSIM?<\/strong><\/span><\/div>

You can only reinstall an already installed eSIM on the same device. If you can no longer find your e-mail with the eSIM data, just write to us! If the term of the eSIM has already expired, you can simply delete the eSIM – it is then not possible to restore it. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t8. can I use several eSIMs on my device at the same time?<\/strong><\/span><\/div>

Yes, many smartphones support the use of several eSIM profiles at the same time. This means you can save different tariffs for different countries and switch flexibly. However, please note that usually only one eSIM can be actively used at a time. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t9. can I extend or top up my eSIM?<\/strong><\/span><\/div>

Sure, search for “top-up” or “Top UP” in the store or check your email – we can extend your eSIM term and top up your data volume. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t10. can I make calls and send text messages?<\/strong><\/span><\/div>

No, POVNOMAD eSIM are pure data tariffs without a telephone number. For phone calls, we recommend VoIP services such as WhatsApp and similar. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t11. does POVNOMAD also work in remote regions?<\/strong><\/span><\/div>

Our eSIMs use the best local networks and offer excellent coverage in many countries – even outside cities. However, signal strength may be limited in very remote regions. You can find a network coverage map here<\/a> and the providers on the respective eSIM product pages. You can also get more information from our customer service. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t12. can I keep my existing SIM card?<\/strong><\/span><\/div>

Yes, you can keep your physical SIM and use an eSIM at the same time. Many devices offer the option of easily switching between the two SIMs. This gives you twice the flexibility and allows you to receive calls via your home number, for example, while surfing at low cost. To avoid costs, we recommend deactivating or removing your existing card.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t13 What happens when I change my device?<\/strong><\/span><\/div>

eSIMs are device-specific and cannot be transferred to another device after installation. If you change devices, you would have to purchase a new eSIM. So make sure you keep your device while traveling. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t14. what do I need to consider when using an eSIM abroad?<\/strong><\/span><\/div>

Make sure that you activate mobile data and data roaming on your device (only for the eSIM). Some countries require small adjustments in the mobile settings, e.g. adding an APN. Installing the eSIM is very simple. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t15. can I use an eSIM from POVNOMAD for several countries?<\/strong><\/span><\/div>

Yes, we offer special regional and global eSIMs that work in several countries at the same time. This allows you to travel within Europe, Asia or worldwide, for example, without having to change your eSIM. Check the respective product description to find out whether your desired destination is covered. <\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t16. how can I contact support?<\/strong><\/span><\/div>

If you have any further questions, please contact our customer service team (Mon-Sat 06:00 – 18:00). Our friendly support team is available by email at service@povnomad.com<\/a> or Whatsapp. We will answer you within a short time. <\/p><\/div><\/div><\/div>\n

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